Support Center
If you need help with an order, a product, or any site feature, please use the contact form linked below. We aim to respond to support requests within 48–72 business hours. For privacy and security, we do not publish our support email address on the site.
- Contact Support — submit questions or order inquiries via the secure contact form (no email address is published publicly). The contact form is live and messages are delivered server-side; recipient address is configured in the server environment.
- Report a Website or App Issue — report bugs or accessibility issues.
- Privacy Policy — how we handle personal data.
- Terms of Service — site terms and purchase conditions.
- Security Policy — content protection and reporting.
Expected Response Times
General inquiries: 48–72 business hours. Order-related issues and claims: we aim to respond within 3 business days after receiving your message and any requested documentation (for example, photos of damaged items).
Sensitive Information
Do not send full payment details, passwords, or other highly sensitive personal information through email forms. Payment issues are handled via the secure checkout and payment provider channels.
If you need faster assistance for critical site outages, include "URGENT" in your subject; we will triage urgent reports promptly.
Donations
If you'd like to support the site and related projects, thank you — donations are appreciated and help cover hosting, development, and product costs.
- Organization: SFNB LLC
- Cash App: $MrsGrace52 — Open Cash App
- Cash App QR:
- At checkout: Where available, you may add a voluntary donation during the checkout process — look for the donation option on the checkout page.
Any Donations are voluntary and non-refundable unless expressly stated. If you need a receipt or have questions about donations, please note that support will respond via the secure contact form.