Report a Website or App Issue
If you discover a bug, accessibility problem, suspicious content, or other issue on the site or app, please use the secure contact form linked below. Provide clear steps to reproduce the problem, the device and browser you were using, and screenshots if available.
- Contact Support — submit via the secure contact form (we do not publish a support email address for privacy and security).
- Report details — include steps to reproduce, exact URLs, device/browser, and screenshots where helpful.
- Privacy Policy — how we handle personal data.
- Terms of Service — site terms and purchase conditions.
- Security Policy — how to report security incidents and content protection.
- SNFB LLC Security & Privacy Notice — company-wide notice covering payments and data handling.
Response Times
General inquiries: 48–72 business hours. For order-related issues include order details and photos; we aim to respond within 3 business days after receiving requested documentation.
Sensitive Information
Do not send full payment details, passwords, or government IDs through email. Payment issues are handled via the secure checkout and payment provider channels.